Shipping Policy
We currently ship across India and offer international shipping to select countries.
Processing Time
- All orders are processed within 1-3 business days after confirmation.
- During festive seasons or promotional sales, processing may take slightly longer.
Delivery Time
Domestic Orders (India)
- Standard Delivery: 5-7 business days from the date of dispatch.
- Express Delivery (if applicable): 2-4 business days from the date of dispatch.
International Orders
- Delivery timelines vary based on the destination country and shipping method selected at checkout.
- Estimated delivery times are usually 7-15 business days from the date of dispatch.
Shipping Charges
Domestic Orders (India)
- We offer free shipping on all orders across India—no minimum purchase required!
International Orders
- Shipping charges for international orders are calculated based on the destination and order weight during checkout.
- International orders may incur additional shipping charges, customs duties, or taxes based on destination country regulations.
- Customs duties, taxes, or additional charges (if applicable) will be borne by the customer and are not included in the product or shipping price.
Order Tracking
- Once your order is dispatched, an email with the tracking details will be sent.
- You can track your order via the courier partner's tracking portal.
Shipping Address
- Ensure that the shipping address provided is complete and accurate.
- For changes to the shipping address, please contact us within 24 hours of placing the order.
Undeliverable Packages
For incomplete/incorrect addresses or refusal to accept delivery:
- Domestic Orders: The package will be returned to us, and reshipping charges will apply.
- International Orders: Return shipping charges and reshipping fees will be applicable.
Customs and Duties for International Orders
- For international deliveries, customs duties, and import taxes may be charged by your country's customs department.
- These additional charges are to be paid by the customer and vary by country.
- Anahee is not responsible for delays caused by customs or other regulatory authorities.
Receiving Order Guidelines
- Please record an unboxing video and take photos with a time stamp within 48 hours of delivery.
- If you receive a damaged or opened parcel, record a video, take photos, and do not accept the delivery.
- Send the images, video, and order number to us via email so we can address the issue promptly and resolve any claims with the shipment agency.
Process
- After placing your order, it enters our processing system. Once your item(s) pass through quality checks and are securely packed, they are handed over to our delivery partners.
- You will receive a unique tracking number via email once your order is dispatched. Use this number to track your order on the courier partner’s website.
- Worldwide shipping: We ship to over 100+ countries and territories across the world. You can check shipping eligibility and rates for your city/country at checkout.
- Prepaid orders are eligible for cancellation only within 24 hours of order placement. To cancel, mail your request to info@anahee.in.