Exchange Policy

Exchange & Return Policy for Damaged Products

At Anahee, we strive to make every shopping experience smooth and delightful. We take great care in maintaining the highest quality standards in every piece we create.

Anahee offer 48-Hour Refund Policy

If you receive a damaged or defective product, notify us within 48 hours of delivery and we will process a full refund to your original payment method.
Conditions for Refund:

Email us at info@anahee.in within 48 hours of receiving the product
Include clear unboxing video and photos showing the damage/defect
Our team will verify the issue and confirm next steps

Refunds: Upon verification, the full purchase amount will be refunded to your original payment method within 5–7 business days.
⚠️ Refund requests raised after 48 hours of delivery will not be processed.

Size Exchange

If your size doesn’t fit, you can request an exchange within 5 days of delivery.
A nominal shipping charge will apply for size exchanges.

👉 Please ensure the item is unused, unworn, and with tags intact when returning.

Reverse Pickup & Delivery Process

  • We will pick up the product and send the exchanged item as soon as we receive it.
  • For size exchanges, the courier charge will be borne by the customer.
  • For wrong or defective products, no pickup charges apply.

Non-Returnable Cases
Returns will not be accepted for:

  • Change of mind or personal preference.
  • Dislike of the fabric, texture, print, or overall look and feel.
  • Color variations due to lighting, photography, or screen/display settings.
  • Pricing or promotional offers.
  • Incorrect size selection after referring to the size chart provided on our website.
  • Minor variations in handcrafted prints, weaving, embroidery, or stitching that are part of the product’s artisanal nature.
  • Products that have been worn, washed, altered, damaged after delivery, or returned without original tags and packaging.

Return Approval

All return requests are subject to verification by our Quality Assurance team. Anahee reserves the right to decline any return request that does not meet the above eligibility criteria.

In exceptional cases, if Anahee, at its sole discretion, approves a return for reasons of personal preference, 50% of the order value will be retained by the brand to cover shipping, payment processing, handling, restocking, and operational costs. The remaining 50% of the order value will be refunded to the original payment method.

However if apply only to exceptional cases, and shall not be treated as a standard return policy or set a precedent for future orders.


International Orders – Exchange Policy

For our customers outside India, we currently do not offer free size exchanges or returns due to the high shipping and customs costs involved.
However, if you receive a damaged, defective, or incorrect item, you can contact us within 5 days of delivery by emailing info@anahee.in with clear pictures and a detailed explanation of the issue.

👉 Once we confirm the problem, we will either:

  • Arrange a replacement (if stock is available), or
  • Offer store credit for your next purchase.

⚠️ Please Note:

  • The customer will need to cover the cost of shipping the defective or wrong product back to us.
  • Exchanges for size issues (where the product is simply not fitting) are not available for international orders.